Ļoti labi 7,4
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no 762 atsauksmēm
  • Viesnīcas stāvoklis/tīrība: 7,3
  • Iespējas 7,2
  • Atrašanās vieta 7,7
  • Numuru ērtums/standarti: 7,5
  • Apakalpošana: 7,4
  • Atbilstība cenai: 7,3
  • Ēdiens/ēdināšana: 7,2
Atlasīt pēc

Rut no Indonēzija
Biznesa ceļotājs
Superior numurs
Uzturējās vienu nakti 2016. gada augusts
good
good location
Novērtēts 18 augusts 2016

Mohd no Malaizija
Biznesa ceļotājs
Deluxe divvietīgs numurs
Uzturējās vienu nakti 2016. gada augusts
Good
Good hotel with great location
Novērtēts 15 augusts 2016

MOHD no Malaizija
Biznesa ceļotājs
Executive numurs
Uzturējās5 naktis 2016. gada augusts
Everything just fine and satisfied
Good and satisfied
Novērtēts 15 augusts 2016

Gary no Amerikas Savienotās Valstis
Pāris
Pievilcīgs divvietīgs numurs ar priekšrocībām ar vienu divguļamo gultu
Uzturējās2 naktis 2016. gada augusts
Review
Excellent
Novērtēts 09 augusts 2016

Debby no Indonēzija
Biznesa ceļotājs
Uzturējās vienu nakti 2016. gada jūlijs
Feel good
Nice hotel, very recommended..
Novērtēts 29 jūlijs 2016

Daeyoung no Dienvidkoreja
Biznesa ceļotājs
Uzturējās vienu nakti 2016. gada jūlijs
dissatisfaction
disappoint
Novērtēts 29 jūlijs 2016

John no Singapūra
Biznesa ceļotājs
Uzturējās2 naktis 2016. gada jūlijs
decent
decent place and value for money
Novērtēts 28 jūlijs 2016

Yoel no Indonēzija
Ģimene ar lielākiem bērniem
Uzturējās2 naktis 2016. gada jūlijs
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Novērtēts 26 jūlijs 2016

Erwin no Indonēzija
Biznesa ceļotājs
Uzturējās vienu nakti 2016. gada jūlijs
Business trip
Nice hotel that combined with the good price from agoda..
Novērtēts 22 jūlijs 2016

Andre no Indonēzija
Biznesa ceļotājs
Superior numurs
Uzturējās4 naktis 2016. gada jūlijs
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Novērtēts 20 jūlijs 2016


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